Frequently Asked Questions

Shipping

How long will it take to receive my delivery?

All Brow Code orders are shipped from our Australia warehouse. We ask that you allow up to 10 business days for delivery.

Will my order be delayed during the Christmas holiday period?

Please note that the delivery of your Brow Code products may be impacted by delays during the end-of-year peak period leading up to Christmas and New Years. We recommend placing your order well in advance to receive your shipment before Christmas, however, delivery time frames may be longer than advised depending on carrier schedules and transit times.

The order cutoff date for EOY deliveries is 18th December 2022 for Europe orders and 14th December 2022 for International orders. Please adhere to this date to receive your shipment before Christmas. Final delivery is subject to change based on courier handling. Peak season wait times apply.

How are your delivery fees calculated?

Delivery fees vary in price depending on your location and the weight of your order. A final shipping fee will be calculated at checkout once the products have been added to your cart and your address has been placed into the required fields. 

My product is missing in transit, how do I locate it?

If your package goes missing in transit, please contact the courier first to look for your package. If unsuccessful, request a reference number and provide us with that reference number. We will explore all channels to locate your order. Please note that we do not consider items “missing” unless your tracker has not updated the tracking information in 10 days or it has been 21 days since shipment.

Is there anywhere Brow Code can't deliver?

Unfortunately, we do not offer delivery to PO Boxes, HC Boxes and Parcel Lockers. Please check here for a complete list of countries we can’t deliver to.

When will my order ship?

After your order has been processed, please allow 1 to 3 business days for your package to be dispatched from our warehouse. The time it takes for your order to be dispatched may slightly alter during sale periods.

How do I track my order?

Tracking information is sent to you once the package leaves our warehouse and order status is updated within 2 business days. If you encounter problems with the tracking number, email our professional support team at support@browcode.com.

Stain Hybrid Brow Dye

What is Stain Hybrid Dye?

Stain is a Hybrid Dye professional brow colour consisting of half henna and half brow tint. Hybrid Dye offers the power and intensity of henna with the ease of a tint.

How long does Hybrid Dye last?

If you follow the correct aftercare, Brow Code Hybrid Dye leaves a stain on the skin for up to 10 days and on the brow hairs for up to 6 weeks.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What is the before and aftercare for Stain Hybrid Dye?

Important Note: The Hybrid Dye stain can feel darker on the first day, however, please note this is an important step of the process as the stain continues to oxidize on the skin and settle into its finished shade. The stain will start to fade gradually as soon as the brows are wet.

  • Avoid using makeup and facial cleansers around the brow area for the following 24 hours.
  • Avoid prolonged exposure to direct sunlight, the use of sunbeds, saunas, steam rooms, and swimming pools for 24 hours.
  •  Avoid exfoliating and using anti-aging products around the brow area for at least two to three days prior to and post-treatment.
  • Avoid using any self-tanning products on the face for around two to three days on either side of the treatment.
  • Avoid the temptation to over-touch the brow area after treatment. Touch with fingers can lead to oils entering open pores and clogging them.

Can I do Lamination and Stain in the same service?

Yes, you can pair Lamination and Stain Hybrid Dye in the same service. We recommend applying Stain in between steps 2 and 3 of the lamination process. Alternatively, you can Stain the brows 24 hours before or after completing the lamination treatment.

Is Stain Hybrid Dye safe for pregnant and breastfeeding women?

Stain Hybrid Dye is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

What is the recommended service timing?

Application times vary 5-12 minutes depending on the desired intensity and results. We recommend a total time of 10 minutes, however, please watch the dye closely to see how the colour is processing. For the best result try removing the front of the brow after a few minutes for an ombre effect.

Does Stain Hybrid Dye last longer than Henna?

Stain Hybrid Dye and Henna both last up to 10 days on the skin, however, Stain lasts up to 6 weeks on the hairs and Henna lasts up to 4 weeks on the hairs. We always recommend offering both treatments in your brow studio or salon as the client may have a preference or find one or the other better for their skin type and skin.

Does Stain Hybrid Dye last longer than Tint?

Yes, however, we always recommend offering both treatments in your brow studio or salon as the client may have a preference or find one or the other better for their skin type and skin.

Eyebrow Lamination

What is lamination?

Brow Lamination is designed to straighten the brow hairs, resulting in full, lifted, and fluffy brows. Simply follow the 3 step process to get all your brow hairs to stand in your desired direction. We recommend pairing lamination with tint to achieve bold and enhanced results.

How does lamination work?

When Step 1 (Brow Perming Solution) is applied, the chemical process breaks down the bonds within each hair, allowing them to morph and move into a new shape. When Step 2 (Brow Fixing Solution) is applied, the hair bond remodels into a new shape. Step 3 (Brow Keratin) is applied at the end of the treatment to restore moisture back into the brows and skin.

How long does lamination last?

If you follow the correct aftercare, the results will last between 6 to 8 weeks. We recommend applying Brow Gold Oil to the brows every day to restore moisture back into the brows. For maintenance, your laminated brows will need to be styled every morning by brushing and setting the hairs in place.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What is the aftercare for lamination?

By following the correct aftercare, you can achieve longer-lasting results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

  • Keep brows completely dry.
  • Use Brow Gold Nourishing Growth Oil daily to keep the brows nourished and hydrated.
  • Do not apply make-up or undertake further eye treatments.
  • Avoid swimming, saunas, and working out. Any excess moisture can cause a slight curl or frizz to the brow hair.
  • Do not allow prolonged exposure to direct sunlight or heat.
  • Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours on either side of the treatment.
  • No self-tanning products should be used on the face for one week prior and 48 hours after treatment.

Can I do lamination and tint in the same service?

Yes, you can pair lamination and tint in the same service. We recommend applying tint in between steps 2 and 3 of the lamination process. Alternatively, you can tint the brows 24 hours before or after completing the lamination treatment.

Is lamination safe for pregnant and breastfeeding women?

Lamination is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

What is the recommended service timing?

Step 1 and Step 2 of the lamination process should be kept on the brows for 5 to 8 minutes (no longer than 9 minutes). Step 3 can be removed from the brows 2 hours after treatment. After removing Step 3 from the brows, we suggest applying Brow Gold Nourishing Growth Oil.

Eyebrow Henna

What is henna?

Henna is a more natural approach to brow tinting. Henna is a natural dye made from a plant known as hina or the henna tree. The purpose of this is to cast a shadow or create an illusion of depth and fullness in the area.

How long does henna last?

If you follow the correct aftercare, Brow Code Henna lasts up to 10 days on the skin and up to 4 weeks on the brow hairs. Please follow all instructions and aftercare correctly to achieve this longevity.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What is the correct aftercare for henna?

By following the correct aftercare, you can achieve longer-lasting henna results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

  • Do not rub the treated area.
  • Avoid heat treatments.
  • Do not apply brow makeup.
  • Avoid sunbathing and sun exposure.
  • Avoid swimming, saunas, and sweating.
  • Do not exfoliate the brow area as this will cause the Henna to fade quicker.
  • Exposure to the sun and UV lights for long periods will cause the henna to fade quicker.
  • Apply Brow Code Brow Growth Oil daily to keep brows nourished and healthy.
  • Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours on either side of the treatment.

Can I do lamination and henna in the same service?

We do not recommend pairing lamination and henna together. Lamination causes the hair to become incredibly porous, which causes henna to react extremely fast. Henna requires a long developing time, which means the brow hairs will over process before the stain has a chance to develop. If you would like to offer both services together, we advise completing the process across 2 separate days, which will give the lamination 24 hours to develop before applying the henna.

Is henna safe for pregnant and breastfeeding women?

Henna is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

What is the recommended service timing?

The total developing time for henna is 15 to 20 minutes. Simply apply the first layer of henna to your brow to create the shape and follow with the second brow. Apply a second layer to each brow and keep the area moist by applying small amounts of henna paste or Rose Water to the brow. Please note that you cannot let the henna dry during this process as it will stop developing and impact your results.

Eyebrow Tint

What is tint?

Eyebrow tinting is the process of applying semi-permanent dye to enhance, shape, and define your brows. Our richly pigmented tint range stains the skin as well as the brow hairs.

How long does tint last?

Brow Code Tint lasts up to 7 days on the skin and up to 3 to 4 weeks on the brow hairs. Please follow all instructions and aftercare correctly to achieve this longevity.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What is the before and aftercare for tint?

By following the correct aftercare, you can achieve longer-lasting tint results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

  • Avoid using makeup and facial cleansers around the brow area.
  • Avoid prolonged exposure to direct sunlight, the use of sunbeds, saunas, steam rooms, and swimming pools.
  • Avoid exfoliating and using anti-aging products around the brow area.
  • Avoid using any self-tanning products on the face for around two-three days on either side of the treatment.
  • Avoid the temptation to over-touch the brow area after treatment. Touching with hands/fingers can lead to oils entering opening pores and clogging them.

Can I do lamination and tint in the same service?

Yes, you can pair lamination and tint in the same service. We recommend applying tint in between steps 2 and 3 of the lamination process. Alternatively, you can tint the brows 24 hours before or after completing the lamination treatment.

Is tint safe for pregnant and breastfeeding women?

Yes, our tint is safe for pregnant and breastfeeding women. However, we always recommend consulting with your healthcare professional first.

Eyebrow Waxing

What type of wax does Brow Code offer?

We offer a professional and retail wax: the Professional Design & Define Hot Wax (1KG) and the Microwaveable Brow Wax. Both products are hard wax and do not require any strips.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What temperature do I heat my wax?

The Professional Design & Define Hot Wax can be evenly heated sitting between 3 to 4 on a standard 1L wax warmer. The Microwaveable Brow Wax generally takes 80 seconds to heat up, however, please note that this will vary depending on the microwave's wattage.

Is Brow Wax safe to use for pregnant and breastfeeding women?

Yes, Brow Wax is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Permanent Makeup

How many services does one Brow Code Li pigment bottle offer?

For permanent cosmetics, only a tiny amount of pigment is necessary to produce colours. Typically no more than a gram of pigment is doled out per procedure. Each 15ml bottle will pour 30 small pigment caps.

Do the pigments work for any procedure method (manual or machine)?

Yes! Brow Code’s PMU line has been specifically designed to suit all kinds of machine and hand tool procedure methods.

Can I mix Brow Code Li pigments with other brands?

No, we do not recommend mixing different pigment brands with Brow Code Li pigments.

What is the shelf life of the pigment?

If you leave the pigment unopened, the product has a shelf life of three to ten years if kept in the correct storage conditions (please see our recommended storage conditions below). However, once you have opened the pigment, the product must be discarded after 12 months.

What is the best way to store my pigments?

We recommend storing the pigments in temperatures ranging between 5-25°C/41-77°F. To maximise the shelf life of the pigments, the product should always be stored in a cool, dry location, where UV rays are avoided.

Are the pigments vegan?

Yes! The Brow Code Li PMU line is vegan, cruelty-free, and PETA certified.

Are the pigments sterilized?

Yes, our raw pigments are sterilized to ensure the formulation’s quality is preserved.

Do I need to do a patch test?

Yes, we always recommend patch testing before performing any form of brow service. A patch test should be performed a minimum of 7-10 days before introducing pigment into the skin by a qualified individual. If a client does have any form of reaction, discontinue use.

What is each pigment shade’s ingredient list?

The ingredients are listed under the product page of the pigments on the website.

Do the pigments contain nut oils?

Brow Code Li PMU line does not contain nut oils.

Are the Brow Code Li Pigments organic or inorganic?

The Brow Code colours were formulated using both organic and inorganic colorants. The pigments are considered a blend of both; i.e. hybrid.

Are the pigments pre-neutralized?

Yes, the pigments are pre-neutralized. The pigments were specifically developed to avoid the colours aging with different shade bases. If the correct colour is used on the appropriate skin tone, the colour will heal into a lighter and softer version of the shade used.

Do the pigments splatter or pool?

No, they don't. Once the needle begins its reciprocating motion, the pigment flows easily through the cartridge without splattering or pooling which makes it visually easier to see the placement of the colour during the procedure implantation. However, with the use of the hand tool, the formulations were developed to cling to the needle which allows for less dipping during the procedure.

Can these pigments be used on eyebrows, breasts/nipples, and to camouflage scars?

The selection of pigments available in the Brow Code Li Pigment PMU line is focused on the eyebrow area. It offers a limited colour selection for nipple-areola and camouflage.

Is this product safe to use for pregnant and breastfeeding women?

Microblading is not recommended for pregnant women as this is a form of skin-invasive, cosmetic tattooing procedure. Consult with your doctor prior to procedure.

Heist Brow Soap

How can you use Heist Brow Soap as a professional brow artist?

We have made sure our Brow Soap product is both high-performing and versatile, and is best used for daily maintenance of the brows. Upsell your clients the Brow Soap (on its own) or one of Brow Code's Heist Brow Soap collections, post Lamination, Tint and Henna services in the salon.

What's so special about Heist Brow Soap?

Brow Code has created an innovative Brow Soap, featuring Hyaluronic Acid and nourishing plant extracts. Hyaluronic Acid is a naturally found fluid that moisturises the skin due to its intense water retention properties. All thanks to this unique formulation, the Heist Brow Soap will lift, lock and hold the hairs in a long-lasting finish, while ensuring nourishment in the brows at the same time.

What brow type do you need to use Heist Brow Soap?

Heist Brow Soap is designed to achieve a natural, fluffy look. It will work best for thinner brows that need a fuller appearance, but can be used to lift up any brow shape. For coarser, more stubborn hairs, more Brow Soap product can be used to lock down the brows for a stronger hold.

Is Heist Brow Soap suitable for all skin types?

Our Brow Soap has a gentle, calming effect on the skin due to its gentle ingredients. All skin types from dry to oily to acne-prone are suitable for use of Heist Brow Soap.

What other products can you pair with Heist Brow Soap?

Your clients can use Heist Brow Soap to enhance and uplift the results of Eyebrow Lamination, Eyebrow Tint and Eyebrow Henna.

Is this product safe to use by pregnant and breastfeeding women?

Yes, Heist Brow Soap is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Rose Water Spray

What can I use this for?

We recommend pairing the Rose Water Spray with Heist Brow Soap when upselling to your clients post service. The pair of brow products are designed to be combined together for flawless application results.

Is the Rose Water Spray sold separately or in a bundle?

Both. For salon upselling, Brow Code’s Rose Water Spray is available as an individual purchase or as part of our Heist Collections 1 and 4. Sign into your trade account and view our Retail in the Salon range for all the details.

What is it made of?

Our Heist Rose Water Spray is made of Aqua, Rosa Damascena Flower Water, Citrus Grandis Seed Extract, Glycerin, Sodium Benzoate, and Potassium Sorbate.

Is this product safe to use for pregnant and breastfeeding women?

Yes, Rose Water Spray is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Alias Brow Lamination Gel

What does the Brow Gel do?

The Alias Brow Gel is great for giving your clients’ brows a quick touch up in the salon, using a simple application wand. You can also upsell this Brow Gel to your clients post service.

How do I use the Brow Gel?

Using a simple one-step application, the gel simply glides over the brows. For in-salon use, Alias Brow Gel is best paired with other brow styling products and treatments, to provide an enhancing lift to the brows. For best results, apply the gel before other makeup (for a laminated finish) and as the last step of makeup (for a natural finish).

How will the brows look after using a Brow Gel?

With the Alias Brow Lamination Gel, you can achieve a subtle everyday brow look, a feathered brow look, and a sleek laminated brow look. You can view the finished looks and how to achieve them on the Alias Lamination Gel product page.

Is the Brow Gel cruelty-free?

Yes! Brow Code’s Lamination Brow Gel is vegan, cruelty-free, synthetic-free and paraben-free. It does not cause any burning or discomfort on the skin or brow hairs.

Is this product safe to use by pregnant and breastfeeding women?

Yes, Alias Brow Gel is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Creamades Brow Pomade

What's featured in the Creamades Brow Pomade?

The product is a hybrid between a cream and a brow pomade made with a creamy, lightweight texture and rich pigmentation for giving definition to the brows.

Can I use Creamades as part of my professional brow styling treatments?

You can pair this product with traditional eyebrow services like waxing and threading, to complete a clean, crisp and bold look for your clients. It can also be paired with a brow gel, brow soap and brow pencil, depending on the look your client is after.

Can I purchase a Brow Pomade bundle if I have a professional account?

Yes. You can purchase the professional-only Creamades Brow Pomade Collection when you sign in to your Brow Code trade account. The bundle includes all 6 of our offered pomades and 6 bottles of each shade.

Is there a way to test a shade before committing to the entire Creamades Collection?

Yes. You can purchase the Creamades Brow Pomade Tester Kit, which includes 1 of each available brow pomade shade. This is ideal for testing the colour range with your clients and determining your salon needs.

Is this product safe to use by pregnant and breastfeeding women?

No. Creamades contains chemicals that may pose a risk to pregnant and breastfeeding women. Please consult your doctor or medical professional prior to use.

Imitations Micro Pencil

Is the Imitations Pencil available for professional salon styling?

For styling your clients brows, you can purchase the professional-only Imitations Micro Pencil Collection, a complete set for the salon including 36 brow pencils in total.

What's the best-selling shade in the Brow Pencil?

Your brow pencil shade will depend on the skin tone of your client. To find out what shade works best for you and your client, we recommend trying the brow pencil tester kit before making a commitment.

What shades are available in the Imitations Pencil?

The Imitations Brow Pencil comes in six versatile shades - Light Ash Blonde, Taupe, Warm Medium Brown, Brunette, Deep Dark Brunette, and Granite.

How can I use the Imitations Pencil in my professional brow styling services?

The Brow Pencil is best used to add finishing touches to your clients’ brows after finishing a treatment. You can also include the pencil to your retail line in the salon and upsell to your clients post service.

Is this product safe to use by pregnant and breastfeeding women?

Yes, Imitations is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Brow Gold Oil

How can I use the Brow Gold Oil in my salon?

You should use the Brow Gold Oil as an aftercare product after treating your clients brows. It will help soothe irritation, promote growth and enrich the brow hairs. We also recommend upselling this product in your salon’s retailing space, as it will help your clients nourish their brows at-home, between their professional appointments.

Is it safe to use the oil after Brow Lamination, Tint and Henna?

Yes. It is the perfect aftercare product for all these brow services. After styling treatments, the brows can be left dry and stripped of moisture. Using a drop of Brow Gold Oil will replenish hydration to your clients brows and enhance the results of your brow services.

How much is it to purchase with a Brow Code trade account?

The Brow Gold Oil comes in a 5ml and 30ml quantity. Sign in to your trade account to view product prices.

What's the Gold Oil made of?

The Brow Gold Oil features a mix of five stimulating hair growth oils - Castor Oil, Argan Oil, Rosemary Oil, Sweet Almond Oil, and Geranium Oil.

Do I need to patch test the oil on my clients before applying?

No, this is not necessary as there are no chemicals involved in the ingredients. You can directly apply a drop of oil to your clients eyebrows after styling them and rub in gently to the hairs and skin.

Is this product safe to use by pregnant and breastfeeding women?

No, Brow Gold Oil is not safe to use for pregnant and breastfeeding women. Please consult your doctor or medical professional for certainty.

Tinted Multi-Peptide Brow Gel

What's unique about this brow gel?

The tinted brow gel offers a triple action formula that volumises, tints and nourishes the brows collectively. Ideal for daily styling, the highly pigmented formula of the gel adds instant colour to the brows, replicating the effects of a professional brow dye. For gappy brows, the pigment creates a filled-in look for a fuller appearance. Unlike any other brow gel, the tinted gel also consists of 11 advanced peptides that are proven to nourish and stimulate growth in the brow hairs.

Can this gel be paired with other brow cosmetics?

Since the brow gel is an all-in-one product offering the triple benefits of volumising, pigmentation and nourishment, it will achieve a complete brow look and doesn’t have to be paired with any other brow product.

Is the shade range similar to any other pigmented cosmetics?

The Tinted Multi Peptide Brow Gel comes in five diverse colours - Taupe, Soft Brown, Chcoloate, Dark Brown and Granite - matching the colour range of our existing Creamades Brow Pomades.

How can I include the Tinted Peptide Brow Gel in my professional brow styling services?

This gel is perfect for upselling to clients post Tinting, Henna and Stain treatments in the salon. Add this brow gel to your retailing range in the salon by purchasing at wholesale prices with a registered trade account.

What are the standout features in the formulation?

Along with offering the conditioning benefits of peptide technologies, this brow gel also includes high-performing beauty ingredients like Hyaluronic Acid and Biotin that contribute to improved skincare and haircare. The effective formula also offers an-all day hold with water, smudge and sweat resistant properties. We have conducted clinical studies to support the performance of this impactful formulation.

Is this product safe to use for pregnant and breastfeeding women?

Yes, Tinted Brow Gel is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Orders

How do I cancel my order?

If you would like to cancel your order, please email hello@browcode.com as soon as possible with your full name, email address, and order number. Please note, we are only able to cancel an order if it hasn’t been fulfilled and dispatched from our warehouse.

How do I edit my order?

If you wish to make edits to an order, please email hello@browcode.com with your full name, email address, and order number. Please note, we cannot edit orders that have already been fulfilled.

How do I add items to my cart?

Navigate to the item you would like to purchase and click “add to cart”. If you do not have the option to add to cart it may be because the item is currently out of stock or you are not logged into a trade account but are trying to purchase trade-only products.

How do I place an order?

To place an order please ensure you are logged into a professional or retail account and then you may shop. Click on the cart button when you are ready to finalise your purchase. Follow the prompts to place your order.

How do I change the delivery address for my order?

If you wish to change the delivery address for an order, please email hello@browcode.com with your full name, email address, and order number. We are unable to edit orders that have already been fulfilled, so we suggest reading your address details thoroughly to ensure all information is correct.

Billing

What forms of payment does Brow Code accept?

We accept all major credit and debit cards worldwide. Amex. AfterPay, PayPal, and Splitit are also available.

Why was my card declined?

If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card. If you’re still having problems processing the payment, please contact hello@browcode.com.

Returns, Refunds and Replacements

My order is damaged, what do I do?

We’re so sorry your order arrived damaged, faulty or broken. Please email support@browcode.com within 2 weeks of receiving your order with your full name, order number, and clear photos of the conditions of your parcel and/or products. Our support team will inspect the damaged package so they can assist you further.

How do I place a return?

If you wish to return an item please email support@browcode.com within 2 weeks of receiving your order with your order number and your reason for return or refund for approval.

What should I do if I receive the wrong product?

If you receive the wrong product in your order, please email support@browcode.com within 2 weeks of receiving your order with your full name and order number.

Professional Help

What is your recommended pricing for professional brow styling services?

We do not provide pricing advice simply because your circumstances are likely different from the next person with many varying circumstances. Take into account that Brow Code is a premium product and can naturally invite a higher fee. Combine these factors together and you will be able to determine a price that you are comfortable with for your business.

Training

Do you have training available?

Yes, we have training available for Waxing, Tinting, Lamination, and Henna through our Brow Code Founder, Melanie Marris. This training is designed to teach you the signature Melanie Marris method and enhance your skillset. For all information on training, please click here.

Do you offer face-to-face training?

As Brow Code and Melanie Marris Eyebrow Stylist are primarily online companies, we do not offer face-to-face training. However, you can access online education through Melanie Marris Eyebrow Stylist.

Can I become an educator for Brow Code?

We do not have educators, ambassadors, or promoters for Brow Code.

Do Masterclasses include products?

Products are not included with masterclasses as Brow Code is a separate company. Masterclasses are offered and operated through Melanie Marris Eyebrow Stylist.

Account

Stockists and Distributors

What is the difference between a stockist and a distributor?

A stockist is a professional stylist or salon owner who sells the Brow Code retail range within their salon to their clients. Any stylist who has a registered professional trade account on our website has access to becoming a stockist. Please note that our retail products are only allowed to be sold in salons and not online. Our professional range is not allowed to be stocked and resold.

A distributor is a professional business that works with Brow Code HQ to supply stockists within their country or territory, as well as selling to the consumer market.

How do I become a distributor?

Please email tayla@browcode.com any distributor inquiries. Please be sure to include details of your business, website, and social media handles.

If I run a training academy, do you offer any education discounts?

You can put forth an application to receive education discounts by emailing us your proposal and social media handles and business website.

Which salons near me use Brow Code?

We are so excited that you are interested in Brow Code signature brows! We, unfortunately, do not keep a registry of salons and businesses that use Brow Code, but what we recommend is jumping onto Instagram and searching for local salons in your area. Our Brow Code Fam posts their amazing work and tags us frequently so you will be able to see which salons near you offer Brow Code. You can always reach out and ask them directly too or please join our group ‘Brow Code Fam’ on Facebook and post your question.