Frequently Asked Questions

Shipping

How long will it take to receive my delivery?

All Brow Code orders are shipped from our warehouse in Estonia. We ask that you please allow 1-3 business days for your order to be dispatched. Tracking information for your order will be provided after dispatch.

How are your delivery fees calculated?

Delivery fees vary in price depending on your location and the weight of your order. A final shipping fee will be calculated at checkout once the products have been added to your cart and your address has been placed into the required fields. 

My product is missing in transit, how do I locate it?

If your package goes missing in transit, please contact the courier first to look for your package. If unsuccessful, request a reference number and provide us with that reference number. We will explore all channels to locate your order. Please note that we do not consider items “missing” unless your tracker has not updated the tracking information in 10 days or it has been 21 days since shipment.

Is there anywhere Brow Code can't deliver?

Unfortunately, we do not offer delivery to PO Boxes, HC Boxes and Parcel Lockers. 

When will my order ship?

After your order has been processed, please allow 1 to 3 business days for your package to be dispatched from our warehouse. The time it takes for your order to be dispatched may slightly alter during sale periods.

How do I track my order?

Tracking information is sent to you once the package leaves our warehouse and order status is updated within 2 business days. If you encounter problems with the tracking number, email our professional support team at support@browcode.com.

Stain Hybrid Brow Dye

What is Stain Hybrid Dye?

Stain is a Hybrid Dye professional brow colour consisting of half henna and half brow tint. Hybrid Dye offers the power and intensity of henna with the ease of a tint.

How long does Hybrid Dye last?

If you follow the correct aftercare, Brow Code Hybrid Dye leaves a stain on the skin for up to 10 days and on the brow hairs for up to 6 weeks.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What is the before and aftercare for Stain Hybrid Dye?

Important Note: The Hybrid Dye stain can feel darker on the first day, however, please note this is an important step of the process as the stain continues to oxidize on the skin and settle into its finished shade. The stain will start to fade gradually as soon as the brows are wet.

  • Avoid using makeup and facial cleansers around the brow area for the following 24 hours.
  • Avoid prolonged exposure to direct sunlight, the use of sunbeds, saunas, steam rooms, and swimming pools for 24 hours.
  •  Avoid exfoliating and using anti-aging products around the brow area for at least two to three days prior to and post-treatment.
  • Avoid using any self-tanning products on the face for around two to three days on either side of the treatment.
  • Avoid the temptation to over-touch the brow area after treatment. Touch with fingers can lead to oils entering open pores and clogging them.

Can I do Lamination and Stain in the same service?

Yes, you can pair Lamination and Stain Hybrid Dye in the same service. We recommend applying Stain in between steps 2 and 3 of the lamination process. Alternatively, you can Stain the brows 24 hours before or after completing the lamination treatment.

Is Stain Hybrid Dye safe for pregnant and breastfeeding women?

Stain Hybrid Dye is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

What is the recommended service timing?

Application times vary 5-12 minutes depending on the desired intensity and results. We recommend a total time of 10 minutes, however, please watch the dye closely to see how the colour is processing. For the best result try removing the front of the brow after a few minutes for an ombre effect.

Does Stain Hybrid Dye last longer than Henna?

Stain Hybrid Dye and Henna both last up to 10 days on the skin, however, Stain lasts up to 6 weeks on the hairs and Henna lasts up to 4 weeks on the hairs. We always recommend offering both treatments in your brow studio or salon as the client may have a preference or find one or the other better for their skin type and skin.

Does Stain Hybrid Dye last longer than Tint?

Yes, however, we always recommend offering both treatments in your brow studio or salon as the client may have a preference or find one or the other better for their skin type and skin.

Airbrush & Stain Hybrid Brow Dye

What is Airbrush Brows?

The Airbrushed Brow is an advanced application technique where a finely controlled mist of Stain Hybrid Dye is sprayed onto the eyebrows. This innovative method offers a faster and more efficient way to apply Stain, resulting in a natural and long-lasting finish. The precision of the Airbrush ensures evenly coloured, beautifully defined eyebrows with clean, crisp lines and subtle gradient effects. 

Is Stain Airbrush Brows safe?

Yes, when performed by a trained professional. We advise a patch test before the service due to potential individual reactions.

What formulas is the Brow Code Airbrush Machine compatible with?

Brow Code Stain Hybrid Dye and Liquid Oxidant.

Is Stain compatible with other Airbrush Machines?

We cannot guarantee that Stain will work as effectively with other Airbrush Machines.

Does Stain Dye the brow hairs and how long does it last?

Stain Hybrid Dye colours both the skin and the brow hair leaving a flawless brow stain for up to 10 days on the skin and up to 6 weeks on the hair when used with the Airbrush or brush application method. The longevity depends on factors such as the client's skin type, pH level, lifestyle, skincare routine, and environmental influences. Additionally, the artist's application technique and aftercare can definitively impact the final result.

How much time is typically needed for an Airbrush Stain appointment?

An Airbrush Stain session typically ranges from 30 to 45 minutes. The time may vary if hair removal or a full brow map and sculpt are required to achieve the desired look.

How much should I charge for this service?

Due to varying circumstances, we are unable to provide specific pricing advice. We recommend taking into account your target demographic, the time required to perform the service, the cost of materials utilized in the process, your personal level of expertise and experience, the level of competition within your locality, as well as the existing market prices for similar services.

What is the mixing ratio for Stain with an Airbrush?

We recommend a 1:1 ratio of Stain with Liquid Oxidant 3%, or approximately 8 drops Stain to 8 drops Liquid Oxidant. If Stain is applied in a slow and controlled manner, this amount should be sufficient. For a more pigmented and longer lasting finish our founder, Melanie Marris recommends a 2:1 mixing ratio or 10 drops Stain to 5 drops Liquid Oxidant.  

How many pressure modes does the Brow Code Airbrush Machine have?

The Brow Code Airbrush Machine features 5 adjustable speed settings, ranging from minimum to maximum.

How do I set up the Airbrush Gun for Stain use?
  1. Press the ON button to turn on/off the air pump 
  2. Begin by running water through the Airbrush for approximately 15 seconds.  
  3. Adjust the dial to allow a 2-3 mm opening, which controls the Stain's airflow.  
  4. Perform a test spray on a cotton round to check for even dispensing. Test across all pressure modes. We recommend using your machine on the lowest setting.  
  5. Once you achieve an even spray, the Airbrush is ready for use.

What is the recommended distance to hold the Airbrush gun from the brows?

Maintain a distance of 5-10 cm from the brows during application. The closer the airbrush to the skin, the smaller the pixels and more defined the result. The further the airbrush is from the skin, the larger the pixels and softer the result.   

How do I clean the Airbrush Machine?

You can use water or isopropyl alcohol for this purpose. Regular cleaning ensures optimal performance and longevity of the machine. We recommend cleaning after each use and again at the end of the day. Please refer to your manufacturer instructions for the specified cleaning directions.

Can I switch between colours without cleaning the Brow Code Airbrush Machine each time?

The Brow Code Airbrush Machine comes with 4 refillable cannisters so you can have multiple colours ready to use without stopping to clean. However, we recommend cleaning the Brow Code Airbrush Machine after each use.

Silicone Eyebrow Stencils

What are Silicone Eyebrow Stencils?

Silicone Eyebrow Stencils are designed to help create well-defined and symmetrical eyebrows effortlessly. Made from stretchable silicone, they conform to the contours of the brows, allowing for precise application of products.

Are Silicone Eyebrow Stencils adjustable to fit different brow shapes?

Our Silicone Eyebrow Stencils are designed with a slight elasticity, allowing them to stretch and fit comfortably to the brow. This flexibility ensures they can be easily adjusted for a custom fit, helping to achieve precise and defined borders for any brow shape.

How do you apply Silicone Eyebrow Stencils?
  1. Use mapping thread or paste to outline the desired brow shape.
  2. Position the bottom stencil starting at the head of the brow, angling slightly upward towards the arch, and following the natural brow line.
  3. Continue from the arch to the tail at a downward angle.
  4. Press firmly on the stencil with your fingers or the back of tweezers to prevent product seepage.
  5. Apply the top stencil if desired, ensuring it is symmetrical and secure.
  6. Once finished, gently remove by peeling the stencils from the head of the brow towards the tail.

Can Silicone Eyebrow Stencils be reused?

No. The Silicone Eyebrows Stencils are a single use item and are not reuseable.

Are Silicone Eyebrow Stencils suitable for all brow shapes?

Yes, they come in various shapes to accommodate different facial structures and preferences, making them versatile for virtually all brow shapes.

What products can be used with Silicone Eyebrow Stencils?

They are compatible with a variety of brow products, including powders, gels, and creams, as well as Airbrush Dyes, manual Tint/Stain applications, Permanent Makeup Procedures, and Brow Laminations with Tint/Stain.

Are Silicone Eyebrow Stencils painful to use?

The ergonomic design of the Silicone Eyebrow Stencils ensures they fit comfortably against the skin, minimising irritation and discomfort. Additionally, they are designed for easy and gentle removal, preventing any pain typically associated with adhesive products on sensitive skin areas like the brows.

How do I choose the right stencil shape for my brows?

Select a stencil that closely resembles your natural brow shape or the shape you desire. The pack includes multiple designs to experiment with different brow looks.

Eyebrow Lamination

What is lamination?

Brow Lamination is designed to straighten the brow hairs, resulting in full, lifted, and fluffy brows. 

How does lamination work?

Professional Brow Lamination is a simple 3 step process. Step 1 of the treatment breaks down the bonds in each hair, enabling them to change shape. Step 2 then remodels the hair bond into its new shape. Finally, Step 3 replenishes moisture in both the brows and the skin. 

How long does lamination last?

Results will last up to 8 weeks. To ensure optimal longevity, brush and set brows in place daily and follow the recommended aftercare guidelines. We recommend applying Brow Gold Nourishing Growth Oil daily to restore moisture to the brows.

Can I laminate and tint in the same service?

Yes, Brow Lamination can be easily paired with Brow Tint in one service. We recommend applying Tint after step 2 of the Brow Lamination treatment has been removed. The brow hair will be more receptive to the Tint and should be left on for no more than 5 minutes. Brow Tint can also be performed 24 hours before or after the Brow Lamination service. 

Are all brow types suitable for lamination?

Brow Lamination has been specifically developed for every hair type. Always consult with your client first to ensure they have no contraindications to lamination. 

Can you apply makeup immediately after a brow lamination?

For optimal results, we recommend avoiding applying any products on or around the brows for 24 hours after the treatment. This includes brow makeup, sunless tanning products, and skincare products.

Is lamination safe for pregnant and breastfeeding women?

No, Brow Lamination should not be used on anyone pregnant or breastfeeding. We recommend anyone who is pregnant consult with their healthcare provider.

Will I experience irritation with brow lamination?

Professional Brow Lamination is formulated to be gentle on the skin and hair. If any stinging or swelling occurs, apply a cold compress to soothe and seek medical attention. 

Eyebrow Henna

What is henna?

Henna is a more natural approach to brow tinting. Henna is a natural dye made from a plant known as hina or the henna tree. The purpose of this is to cast a shadow or create an illusion of depth and fullness in the area.

How long does henna last?

If you follow the correct aftercare, Brow Code Henna lasts up to 10 days on the skin and up to 4 weeks on the brow hairs. Please follow all instructions and aftercare correctly to achieve this longevity.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What is the correct aftercare for henna?

By following the correct aftercare, you can achieve longer-lasting henna results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

  • Do not rub the treated area.
  • Avoid heat treatments.
  • Do not apply brow makeup.
  • Avoid sunbathing and sun exposure.
  • Avoid swimming, saunas, and sweating.
  • Do not exfoliate the brow area as this will cause the Henna to fade quicker.
  • Exposure to the sun and UV lights for long periods will cause the henna to fade quicker.
  • Apply Brow Code Brow Growth Oil daily to keep brows nourished and healthy.
  • Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours on either side of the treatment.

Can I do lamination and henna in the same service?

We do not recommend pairing lamination and henna together. Lamination causes the hair to become incredibly porous, which causes henna to react extremely fast. Henna requires a long developing time, which means the brow hairs will over process before the stain has a chance to develop. If you would like to offer both services together, we advise completing the process across 2 separate days, which will give the lamination 24 hours to develop before applying the henna.

Is henna safe for pregnant and breastfeeding women?

Henna is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

What is the recommended service timing?

The total developing time for henna is 15 to 20 minutes. Simply apply the first layer of henna to your brow to create the shape and follow with the second brow. Apply a second layer to each brow and keep the area moist by applying small amounts of henna paste or Rose Water to the brow. Please note that you cannot let the henna dry during this process as it will stop developing and impact your results.

Eyebrow Tint

What is tint?

Eyebrow tinting is the process of applying semi-permanent dye to enhance, shape, and define your brows. Our richly pigmented tint range stains the skin as well as the brow hairs.

How long does tint last?

Brow Code Tint lasts up to 7 days on the skin and up to 3 to 4 weeks on the brow hairs. Please follow all instructions and aftercare correctly to achieve this longevity.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What is the before and aftercare for tint?

By following the correct aftercare, you can achieve longer-lasting tint results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

  • Avoid using makeup and facial cleansers around the brow area.
  • Avoid prolonged exposure to direct sunlight, the use of sunbeds, saunas, steam rooms, and swimming pools.
  • Avoid exfoliating and using anti-aging products around the brow area.
  • Avoid using any self-tanning products on the face for around two-three days on either side of the treatment.
  • Avoid the temptation to over-touch the brow area after treatment. Touching with hands/fingers can lead to oils entering opening pores and clogging them.

Can I do lamination and tint in the same service?

Yes, you can pair lamination and tint in the same service. We recommend applying tint in between steps 2 and 3 of the lamination process. Alternatively, you can tint the brows 24 hours before or after completing the lamination treatment.

Is tint safe for pregnant and breastfeeding women?

Brow Code Tint is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

Eyebrow Waxing

What type of wax does Brow Code offer?

We offer a professional and retail wax: the Professional Design & Define Hot Wax (1KG) and the Microwaveable Brow Wax. Both products are hard wax and do not require any strips.

Do you have instructions available?

The instructions for all our products are outlined under the product description on the website.

What temperature do I heat my wax?

The Professional Design & Define Hot Wax can be evenly heated sitting between 3 to 4 on a standard 1L wax warmer. The Microwaveable Brow Wax generally takes 80 seconds to heat up, however, please note that this will vary depending on the microwave's wattage.

Is Brow Wax safe to use for pregnant and breastfeeding women?

Yes, Brow Wax is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Eyebrow Lightening

What is the Professional Lightening System?

A revolutionary bond-building formula that lifts, strengthens, and gently lightens the eyebrows up to 3 shades. Enriched with science-backed peptides and pro-vitamins to nourish and fortify the brow hairs. 

How long does a Professional Lightening System service last?

Approximately 4-6 weeks, growing out with the natural hair cycle. Individual results may vary. 

Do you have instructions available?

Instructions are available in the Education Portal on our website and under each product description.

What is the recommended service timing?
  • 10 minutes: lifts 1 shade
  • 20 minutes: lifts 2 shades
  • 30 minutes: lifts 3 shades

*Disclaimer: Results may vary based on natural hair colour. 

What is the mixing ratio?

1cm Lightening Paste with 10 drops Cream Oxidant 6%. Pro Tip: Use a 2:1 ratio of Lightening Paste to Cream Oxidant 6% for enhanced results.

Can I use Brow Wrap with the Professional Lightening System?

Yes, applying heat with Brow Wrap can speed up the process for more effective lightening and lifting.

What is the before and after care for the Professional Lightening System?

Proper prep and aftercare are crucial for optimal results.

Brow Care Tips for Pre & Post Treatment: 

  • Avoid makeup and facial cleansers around the brow area for 24 hours post-treatment.
  • Avoid direct sunlight, sunbeds, saunas, steam rooms, and swimming pools for 24 hours post-treatment.
  • Avoid exfoliating and anti-aging products around the brow area for 72 hours before or after treatment.
  • Avoid Retin-A and AHA products around the brow area for 72 hours before or after treatment.
  • Avoid self-tanning products on the face for 72 hours before or after treatment.
  • Keep brows dry for 24 hours post-treatment.
  • Avoid touching the brow area after treatment.
  • After 24 hours, apply Brow Gold Oil or Multi-Peptide Growth Serum daily.

Can I do Professional Lightening and Wax during the same service?

Yes, but perform waxing after the lightening service to minimise skin irritation.

Can I do Professional Lightening and Tint/Stain in the same service?

No, we do not recommend combining these services due to the risk of hair breakage, uneven coloring, skin irritation, and unpredictable results.

Can I do Professional Lightening and Lamination in the same service?

No, these services are not compatible. Choose one treatment best suited for your client.

Is Professional Lightening safe for pregnant and breastfeeding women?

No, it is not safe due to potential chemical absorption. Consult with a healthcare professional if pregnant or breastfeeding.

Can I use the Professional Lightening System on the eyelashes?

No, it is not recommended for use on eyelashes.

How much should I charge for this service?

Pricing varies. Consider your target demographic, service time, material costs, expertise, local competition, and market prices.

How often can I rebook this service?

We recommend rebooking every 4-6 weeks.

Permanent Makeup

How many services does one Brow Code Li pigment bottle offer?

For permanent cosmetics, only a tiny amount of pigment is necessary to produce colours. Typically no more than a gram of pigment is doled out per procedure. Each 15ml bottle will pour 30 small pigment caps.

Do the pigments work for any procedure method (manual or machine)?

Yes! Brow Code’s PMU line has been specifically designed to suit all kinds of machine and hand tool procedure methods.

Can I mix Brow Code Li pigments with other brands?

No, we do not recommend mixing different pigment brands with Brow Code Li pigments.

What is the shelf life of the pigment?

If you leave the pigment unopened, the product has a shelf life of three to ten years if kept in the correct storage conditions (please see our recommended storage conditions below). However, once you have opened the pigment, the product must be discarded after 12 months.

What is the best way to store my pigments?

We recommend storing the pigments in temperatures ranging between 5-25°C/41-77°F. To maximise the shelf life of the pigments, the product should always be stored in a cool, dry location, where UV rays are avoided.

Are the pigments vegan?

Yes! The Brow Code Li PMU line is vegan, cruelty-free, and PETA certified.

Are the pigments sterilized?

Yes, our raw pigments are sterilized to ensure the formulation’s quality is preserved.

Do I need to do a patch test?

Yes, we always recommend patch testing before performing any form of brow service. A patch test should be performed a minimum of 7-10 days before introducing pigment into the skin by a qualified individual. If a client does have any form of reaction, discontinue use.

What is each pigment shade’s ingredient list?

The ingredients are listed under the product page of the pigments on the website.

Do the pigments contain nut oils?

Brow Code Li PMU line does not contain nut oils.

Are the Brow Code Li Pigments organic or inorganic?

The Brow Code colours were formulated using both organic and inorganic colorants. The pigments are considered a blend of both; i.e. hybrid.

Are the pigments pre-neutralized?

Yes, the pigments are pre-neutralized. The pigments were specifically developed to avoid the colours aging with different shade bases. If the correct colour is used on the appropriate skin tone, the colour will heal into a lighter and softer version of the shade used.

Do the pigments splatter or pool?

No, they don't. Once the needle begins its reciprocating motion, the pigment flows easily through the cartridge without splattering or pooling which makes it visually easier to see the placement of the colour during the procedure implantation. However, with the use of the hand tool, the formulations were developed to cling to the needle which allows for less dipping during the procedure.

Can these pigments be used on eyebrows, breasts/nipples, and to camouflage scars?

The selection of pigments available in the Brow Code Li Pigment PMU line is focused on the eyebrow area. It offers a limited colour selection for nipple-areola and camouflage.

Is this product safe to use for pregnant and breastfeeding women?

Microblading is not recommended for pregnant women as this is a form of skin-invasive, cosmetic tattooing procedure. Consult with your doctor prior to procedure.

Heist Brow Soap

How can you use Heist Brow Soap as a professional brow artist?

We have made sure our Brow Soap product is both high-performing and versatile, and is best used for daily maintenance of the brows. Upsell your clients the Brow Soap (on its own) or one of Brow Code's Heist Brow Soap collections, post Lamination, Tint and Henna services in the salon.

What's so special about Heist Brow Soap?

Brow Code has created an innovative Brow Soap, featuring Hyaluronic Acid and nourishing plant extracts. Hyaluronic Acid is a naturally found fluid that moisturises the skin due to its intense water retention properties. All thanks to this unique formulation, the Heist Brow Soap will lift, lock and hold the hairs in a long-lasting finish, while ensuring nourishment in the brows at the same time.

What brow type do you need to use Heist Brow Soap?

Heist Brow Soap is designed to achieve a natural, fluffy look. It will work best for thinner brows that need a fuller appearance, but can be used to lift up any brow shape. For coarser, more stubborn hairs, more Brow Soap product can be used to lock down the brows for a stronger hold.

Is Heist Brow Soap suitable for all skin types?

Our Brow Soap has a gentle, calming effect on the skin due to its gentle ingredients. All skin types from dry to oily to acne-prone are suitable for use of Heist Brow Soap.

What other products can you pair with Heist Brow Soap?

Your clients can use Heist Brow Soap to enhance and uplift the results of Eyebrow Lamination, Eyebrow Tint and Eyebrow Henna.

Is this product safe to use by pregnant and breastfeeding women?

Yes, Heist Brow Soap is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Rose Water Spray

What can I use this for?

We recommend pairing the Rose Water Spray with Heist Brow Soap when upselling to your clients post service. The pair of brow products are designed to be combined together for flawless application results.

Is the Rose Water Spray sold separately or in a bundle?

Both. For salon upselling, Brow Code’s Rose Water Spray is available as an individual purchase or as part of our Heist Collections 1 and 4. Sign into your trade account and view our Retail in the Salon range for all the details.

What is it made of?

Our Heist Rose Water Spray is made of Aqua, Rosa Damascena Flower Water, Citrus Grandis Seed Extract, Glycerin, Sodium Benzoate, and Potassium Sorbate.

Is this product safe to use for pregnant and breastfeeding women?

Yes, Rose Water Spray is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Alias Brow Lamination Gel

What does the Brow Gel do?

The Alias Brow Gel is great for giving your clients’ brows a quick touch up in the salon, using a simple application wand. You can also upsell this Brow Gel to your clients post service.

How do I use the Brow Gel?

Using a simple one-step application, the gel simply glides over the brows. For in-salon use, Alias Brow Gel is best paired with other brow styling products and treatments, to provide an enhancing lift to the brows. For best results, apply the gel before other makeup (for a laminated finish) and as the last step of makeup (for a natural finish).

How will the brows look after using a Brow Gel?

With the Alias Brow Lamination Gel, you can achieve a subtle everyday brow look, a feathered brow look, and a sleek laminated brow look. You can view the finished looks and how to achieve them on the Alias Lamination Gel product page.

Is the Brow Gel cruelty-free?

Yes! Brow Code’s Lamination Brow Gel is vegan, cruelty-free, synthetic-free and paraben-free. It does not cause any burning or discomfort on the skin or brow hairs.

Is this product safe to use by pregnant and breastfeeding women?

Yes, Alias Brow Gel is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Creamades Brow Pomade

What's featured in the Creamades Brow Pomade?

The product is a hybrid between a cream and a brow pomade made with a creamy, lightweight texture and rich pigmentation for giving definition to the brows.

Can I use Creamades as part of my professional brow styling treatments?

You can pair this product with traditional eyebrow services like waxing and threading, to complete a clean, crisp and bold look for your clients. It can also be paired with a brow gel, brow soap and brow pencil, depending on the look your client is after.

Can I purchase a Brow Pomade bundle if I have a professional account?

Yes. You can purchase the professional-only Creamades Brow Pomade Collection when you sign in to your Brow Code trade account. The bundle includes all 6 of our offered pomades and 6 bottles of each shade.

Is there a way to test a shade before committing to the entire Creamades Collection?

Yes. You can purchase the Creamades Brow Pomade Tester Kit, which includes 1 of each available brow pomade shade. This is ideal for testing the colour range with your clients and determining your salon needs.

Is this product safe to use by pregnant and breastfeeding women?

No. Creamades contains chemicals that may pose a risk to pregnant and breastfeeding women. Please consult your doctor or medical professional prior to use.

Imitations Micro Pencil

Is the Imitations Pencil available for professional salon styling?

For styling your clients brows, you can purchase the professional-only Imitations Micro Pencil Collection, a complete set for the salon including 36 brow pencils in total.

What's the best-selling shade in the Brow Pencil?

Your brow pencil shade will depend on the skin tone of your client. To find out what shade works best for you and your client, we recommend trying the brow pencil tester kit before making a commitment.

What shades are available in the Imitations Pencil?

The Imitations Brow Pencil comes in six versatile shades - Light Ash Blonde, Taupe, Warm Medium Brown, Brunette, Deep Dark Brunette, and Granite.

How can I use the Imitations Pencil in my professional brow styling services?

The Brow Pencil is best used to add finishing touches to your clients’ brows after finishing a treatment. You can also include the pencil to your retail line in the salon and upsell to your clients post service.

Is this product safe to use by pregnant and breastfeeding women?

Yes, Imitations is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Brow Gold Oil

How can I use the Brow Gold Oil in my salon?

You should use the Brow Gold Oil as an aftercare product after treating your clients brows. It will help soothe irritation, promote growth and enrich the brow hairs. We also recommend upselling this product in your salon’s retailing space, as it will help your clients nourish their brows at-home, between their professional appointments.

Is it safe to use the oil after Brow Lamination, Tint and Henna?

Yes. It is the perfect aftercare product for all these brow services. After styling treatments, the brows can be left dry and stripped of moisture. Using a drop of Brow Gold Oil will replenish hydration to your clients brows and enhance the results of your brow services.

How much is it to purchase with a Brow Code trade account?

The Brow Gold Oil comes in a 5ml and 30ml quantity. Sign in to your trade account to view product prices.

What's the Gold Oil made of?

The Brow Gold Oil features a mix of five stimulating hair growth oils - Castor Oil, Argan Oil, Rosemary Oil, Sweet Almond Oil, and Geranium Oil.

Do I need to patch test the oil on my clients before applying?

No, this is not necessary as there are no chemicals involved in the ingredients. You can directly apply a drop of oil to your clients eyebrows after styling them and rub in gently to the hairs and skin.

Is this product safe to use by pregnant and breastfeeding women?

No, Brow Gold Oil is not safe to use for pregnant and breastfeeding women. Please consult your doctor or medical professional for certainty.

Tinted Multi-Peptide Brow Gel

What's unique about this brow gel?

The tinted brow gel offers a triple action formula that volumises, tints and nourishes the brows collectively. Ideal for daily styling, the highly pigmented formula of the gel adds instant colour to the brows, replicating the effects of a professional brow dye. For gappy brows, the pigment creates a filled-in look for a fuller appearance. Unlike any other brow gel, the tinted gel also consists of 11 advanced peptides that are proven to nourish and stimulate growth in the brow hairs.

Can this gel be paired with other brow cosmetics?

Since the brow gel is an all-in-one product offering the triple benefits of volumising, pigmentation and nourishment, it will achieve a complete brow look and doesn’t have to be paired with any other brow product.

Is the shade range similar to any other pigmented cosmetics?

The Tinted Multi Peptide Brow Gel comes in five diverse colours - Taupe, Soft Brown, Chcoloate, Dark Brown and Granite - matching the colour range of our existing Creamades Brow Pomades.

How can I include the Tinted Peptide Brow Gel in my professional brow styling services?

This gel is perfect for upselling to clients post Tinting, Henna and Stain treatments in the salon. Add this brow gel to your retailing range in the salon by purchasing at wholesale prices with a registered trade account.

What are the standout features in the formulation?

Along with offering the conditioning benefits of peptide technologies, this brow gel also includes high-performing beauty ingredients like Hyaluronic Acid and Biotin that contribute to improved skincare and haircare. The effective formula also offers an-all day hold with water, smudge and sweat resistant properties. We have conducted clinical studies to support the performance of this impactful formulation.

Is this product safe to use for pregnant and breastfeeding women?

Yes, Tinted Brow Gel is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.

Orders

How do I cancel my order?

If you would like to cancel your order, please email hello@browcode.com as soon as possible with your full name, email address, and order number. Please note, we are only able to cancel an order if it hasn’t been fulfilled and dispatched from our warehouse.

How do I edit my order?

If you wish to make edits to an order, please email hello@browcode.com with your full name, email address, and order number. Please note, we cannot edit orders that have already been fulfilled.

How do I add items to my cart?

Navigate to the item you would like to purchase and click “add to cart”. If you do not have the option to add to cart it may be because the item is currently out of stock or you are not logged into a trade account but are trying to purchase trade-only products.

How do I place an order?

To place an order please ensure you are logged into a professional or retail account and then you may shop. Click on the cart button when you are ready to finalise your purchase. Follow the prompts to place your order.

How do I change the delivery address for my order?

If you wish to change the delivery address for an order, please email hello@browcode.com with your full name, email address, and order number. We are unable to edit orders that have already been fulfilled, so we suggest reading your address details thoroughly to ensure all information is correct.

Billing

What forms of payment does Brow Code accept?

We accept all major credit and debit cards worldwide. Paypal, Amex, Shop Pay, Apple Pay, Google Pay, iDEAL, Bancontact and Airwallex are also available. Please note Afterpay is not available in EU or UK regions.

Why was my card declined?

If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card. If you’re still having problems processing the payment, please contact hello@browcode.com.

Returns, Refunds and Replacements

My order is damaged, what do I do?

We’re so sorry your order arrived damaged, faulty or broken. Please email support@browcode.com within 2 weeks of receiving your order with your full name, order number, and clear photos of the conditions of your parcel and/or products. Our support team will inspect the damaged package so they can assist you further.

How do I place a return?

If you wish to return an item please email support@browcode.com within 2 weeks of receiving your order with your order number and your reason for return or refund for approval.

What should I do if I receive the wrong product?

If you receive the wrong product in your order, please email support@browcode.com within 2 weeks of receiving your order with your full name and order number.

Professional Help

What is your recommended pricing for professional brow styling services?

We do not provide pricing advice simply because your circumstances are likely different from the next person with many varying circumstances. Take into account that Brow Code is a premium product and can naturally invite a higher fee. Combine these factors together and you will be able to determine a price that you are comfortable with for your business.

Training

Do you have training available?

Yes, we have training available for Waxing, Tinting, Lamination, Henna and Stain Hybrid Dye through our Brow Code Founder, Melanie Marris. This training is designed to teach you the signature Melanie Marris method and enhance your skillset. For all information on training, please click here.

Do you offer face-to-face training?

As Brow Code and Melanie Marris Eyebrow Stylist are primarily online companies, we do not offer face-to-face training. However, you can access online education through Melanie Marris Eyebrow Stylist.

Can I become an educator for Brow Code?

We do not have educators, ambassadors, or promoters for Brow Code.

Do Masterclasses include products?

Products are not included with masterclasses as Brow Code is a separate company. Masterclasses are offered and operated through Melanie Marris Eyebrow Stylist.

Account

Stockists and Distributors

What is the difference between a stockist and a distributor?

A stockist is a professional stylist or salon owner who sells the Brow Code retail range within their salon to their clients. Any stylist who has a registered professional trade account on our website has access to becoming a stockist. Please note that our retail products are only allowed to be sold in salons and not online. Our professional range is not allowed to be stocked and resold.

A distributor is a professional business that works with Brow Code HQ to supply stockists within their country or territory, as well as selling to the consumer market.

How do I become a distributor?

Please email partnerships@browcode.com any distributor inquiries. Please be sure to include details of your business, website, and social media handles.

If I run a training academy, do you offer any education discounts?

You can put forth an application to receive education discounts by emailing us your proposal and social media handles and business website.

Which salons near me use Brow Code?

We are so excited that you are interested in Brow Code signature brows! We, unfortunately, do not keep a registry of salons and businesses that use Brow Code, but what we recommend is jumping onto Instagram and searching for local salons in your area. Our Brow Code Fam posts their amazing work and tags us frequently so you will be able to see which salons near you offer Brow Code. You can always reach out and ask them directly too or please join our group ‘Brow Code Fam’ on Facebook and post your question.

Loyalty Program

How do I sign up for the rewards program?

Simply create your Brow Code Professional account. It’s free to join and you will automatically receive points with every purchase. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active Brow Bank Rewards account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page onsite.

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact customer service and our team will be happy to assist you with merging your accounts.

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free. Make sure to visit the rewards page to get started.

How do I redeem my rewards points?

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. 

How do points convert to dollars?

Every 300 points you earn will equate to a $15 discount that you can apply at checkout. You’ll earn 1 point for every $1.00 spent in our Professional Store.

Higher tiers will earn more points at a quicker rate, but 300 points will always equate to $15. 

Is there a limit to how many points I can earn?

Nope!  That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Can I return my order if I redeemed rewards points for a discount?

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.

I've earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

Do points ever expire?

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

How is my VIP tier determined?

Your VIP tier is determined by the amount you’ve spent. All Professional Store members will start at the Bronze tier immediately upon signup.

To enter the Silver tier, you must spend $495.

To enter the Gold tier, you must spend $825 (or $330+ after you enter Silver).

Once you qualify, you will instantly move up and have access to that tier's perks for the next 12 months. Once you are in your new tier, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

What are the benefits of being a Silver tier customer?

For as long as you’re in Silver status, you’ll immediately qualify for a Brow Code Professional birthday gift, and annual anniversary gift, you’ll be given exclusive access to sales & new product launches and you’ll earn 1.5 points for every $1 spent! 

What are the benefits of being a Gold tier customer?

For as long as you’re in Gold status, you’ll immediately qualify for an elevated Brow Code Professional birthday gift, an elevated annual anniversary gift, you’ll be given exclusive access to sales & new product launches, you’ll earn 2 points for every $1 spent, and soon we’ll be unveiling exclusive opportunities to redeem your points for free products!  

How do I know which Rewards tier I am currently a member of?

When you are signed into your rewards account, your rewards page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

How will I know when I have reached a new tier?

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.  

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes!  You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account!  The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

  • Try to refresh your browser.
  • Try to log out and then back in to your account.
  • Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it.  Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our team and they will look into the issue for you.

Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at hello@browcode.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Can I use Loyalty points and receive free shipping in the same order?

Customers that redeem loyalty points as part of their order are eligible to receive free shipping if the value of the order exceeds the free shipping threshold, after all discounts and loyalty points have been applied.

Multi-Peptide Growth Serum

What does the Multi-Peptide Growth Serum do?

The Multi-Peptide Growth Serum has been designed to stimulate hair growth and features two custom applicators for multi-purpose use. This growth serum has a powerful combination of multi-peptide and multi-vitamin technologies, Hyaluronic Acid, and Biotin to promote hair growth and improve the quality and density of the hair. 

How do I apply the Multi-Peptide Growth Serum?

Following cleansing and as the very first step in your skincare routine, apply the serum to the desired area. If you are using an oil cleanser, ensure you follow with a water-based cleanser for optimum results.

What are the two different applicators designed for?

The custom dual applicators have been specifically designed for ease of application in mind. Brow Code understand that one size doesn't fit all, and it's important to apply the Multi-Peptide Growth Serum to the brow and or lashes with their unique applicators.

How long do I need to use the serum before I start seeing brow and lash growth?

To truly experience the Multi-Peptide Growth Serum's hair growth potential, we recommend using the product daily for 90 days. However, study participants noticed results in as little as 2 weeks - but trust us, you won't want to stop!

How frequently should I be using the Multi-Peptide Growth Serum?

Use the Multi-Peptide Growth Serum daily on the brows and the lashes.

What are some tips for achieving the best results with the growth serum?

The best advice is to ensure you apply your Multi-Peptide Serum consistently, each and every day to clean, dry skin. It's so important to ensure you are cleansing with a water-based, oil-free cleanser so there are no barriers, sebum, or oils left on the skin that could impact the absorption of the product.

How does the formula grow my hairs?

With a complex multi-peptide and multi-vitamin formula, the Multi-Peptide Growth Serum works by stimulating and accelerating hair growth, and extending the hair growth phase of the eyebrow and eyelash cycle.

Can I use the serum on my lashes if I have eyelash extensions?

Yes, you can! The Multi-Peptide Growth Serum is completely oil-free and safe for eyelash extensions.

Can I use the serum if I wear contacts?

We recommend using the Multi-Peptide Growth Serum each night after you remove your contact lenses. This is the safest and most effective way to begin your hair growth journey.

Is this product safe to use for pregnant and breastfeeding women?

We always recommend consulting with your GP before incorporating any topical or cosmeceutical products into your routine if pregnant or breastfeeding.

What happens if I stop using the serum?

To maintain your hair growth, we recommend to continue using the serum a minimum of twice a week. Think of the serum like an extension of your skincare routine, once you stop, eventually your hair growth will cycle back to its usual state.

How long does 6ml of the serum last?

Depending on the thickness of the eyebrows and/or eyelashes, the serum will provide approximately 4-6 weeks of daily application.

Can I recommend my clients begin using the Multi-Peptide Serum following an eyebrow lamination service?

Yes! In fact, using the Multi-Peptide Growth Serum actually enhances the eyebrow lamination service by hydrating, nourishing, and strengthening the eyebrows.

Can I recommend my clients begin using the Multi-Peptide Serum following an eyebrow tinting service?

Yes! Firstly, please ensure your client is following the aftercare steps as usual, and then incorporate the Multi-Peptide Growth Serum into your daily routine.

Can I recommend my clients begin using the Multi-Peptide Serum following an eyebrow henna service?

Yes! In fact, using the Multi-Peptide Growth Serum actually enhances the eyebrow henna service by delivering a concentrated boost of hydration and nourishment. As Brow Code's Henna thrives on hydration, this is the perfect opportunity to recommend this product. 

What is the difference between Brow Gold Oil and the Multi-Peptide Growth Serum?

The Brow Gold Oil is a traditional essential oil based formula, which has been designed for nourishing the overall health of your brows. The Peptide Serum is formulated with a combination of advanced peptides and vitamins designed specifically for targeting hair growth. The oil can only be applied to the brows and the serum can be applied to both brows and lashes.